LEGAL

Refund Policy

Last updated: July 19, 2026

We want you to feel confident when purchasing from FRAME.

Because our products are digital and become available immediately after purchase, our refund policy is different from that of physical products.

Digital Products

All FRAME products are digital downloads or digital educational materials.

Once access has been provided, purchases are generally non-refundable.

This is because digital products cannot be "returned" once they have been delivered.

If you experience:

Please contact us before requesting a chargeback.

We'll do our best to resolve the issue quickly.

If you accidentally purchase the same product more than once, please contact us.

If we confirm that a duplicate payment was made, we will issue a refund for the duplicate purchase.

If you believe you were charged incorrectly, please contact us as soon as possible.

We'll investigate the issue and, where appropriate, issue a refund.

Payments are securely processed through Paddle.

Refunds, when approved, are issued through the original payment method used during checkout.

Processing times may vary depending on your payment provider.

We reserve the right to issue refunds on a case-by-case basis where we believe it is fair and appropriate to do so.

This does not create an obligation to provide refunds in future cases.

If you have any questions regarding your purchase, please contact:

We'll always do our best to help.